Frequently Asked Questions

Standard UK delivery takes 3–5 business days. Express delivery (1–2 business days) is available at checkout. International orders typically arrive within 7–14 business days.

Yes! Free standard shipping on all UK orders over £60. International orders qualify for free shipping over £120. Below these thresholds, UK shipping is £3.99 and international is £9.99.

Once dispatched you'll receive a confirmation email with a tracking number. If you haven't received it within 2 business days, please check your spam folder or contact us.

Yes, we ship to over 50 countries. Costs and times vary by destination and are shown at checkout. International customers may be responsible for import duties or local taxes.

We offer a 30-day hassle-free returns policy. If you're not completely satisfied, return the item unused and in its original packaging within 30 days for a full refund or exchange.

Email support@luxesleep.co with your order number and reason for return. We'll send a prepaid returns label within 1 business day. Refunds are processed within 5–7 business days of receiving your item.

We're sorry! Email us within 48 hours with your order number and a photo. We'll send a replacement or issue a full refund immediately at no cost to you.

All LuxeSleep candles are made with a premium coconut-soy wax blend. This gives a cleaner, longer burn than paraffin and is better for the environment. We never use paraffin or palm wax.

Yes. We use 100% natural cotton wicks (lead-free), and all our fragrance oils are phthalate-free and IFRA compliant. Our candles are tested to EU safety standards.

Each country has two candles: the Signature (Home) is a 220g glass jar with a 50-hour burn time, ideal for home use. The Travel tin (Away) is a compact 80g tin with an 18-hour burn, perfect for travel or as a gift.

Trim the wick to 5mm before each burn. Allow the wax to melt all the way to the edges on the first burn to avoid tunnelling. Never burn for more than 4 hours at a time. Keep away from drafts and out of reach of children and pets.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay and Google Pay. All payments are processed securely through Shopify Payments with 256-bit SSL encryption.

Completely. We never store your card details. All payments are processed through Shopify's PCI-DSS Level 1 certified payment infrastructure — the highest level of security available.